Compare Deputy and When I Work 
At a Glance
Market Segments
Small-Business (56.8% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
$5.00 1 User Per Month
$2.50 1 user Per Month
Deputy
Star Rating
(663)4.6 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
$5.00 1 User Per Month
Free Trial is available
Browse all 6 pricing plansWhen I Work
Star Rating
(375)4.4 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
$2.50 1 user Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Deputy excels in user experience, with many users highlighting its intuitive interface that requires minimal training for effective usage. In contrast, while When I Work is also praised for its aesthetic design and ease of navigation, some users mention that it can struggle to meet specific workflow needs.
- Users say that Deputy offers robust shift scheduling capabilities, facilitating collaboration and smoother workflows. Reviewers appreciate how it automates attendance tracking, making it a vibrant solution for managing work schedules. Meanwhile, When I Work is noted for its seamless integration with payroll systems, which simplifies the import of hours, but it may not provide the same level of scheduling sophistication.
- According to verified reviews, Deputy has a slight edge in customer support, with users reporting quick and helpful responses. In comparison, while When I Work also receives positive feedback for its customer service, some users have expressed a desire for even faster resolution times.
- Reviewers mention that Deputy shines in its ease of setup and administration, scoring higher in these areas compared to When I Work. Users appreciate how quickly they can get started with Deputy, while some When I Work users have noted challenges during the initial configuration process.
- G2 reviewers highlight that When I Work is particularly strong in time tracking features, with users enjoying the ease of completing timesheets. However, Deputy also performs well in this area, with users noting its effective tracking of billable hours and project tasks, making it a strong contender for businesses focused on detailed time management.
- Users report that both platforms offer solid mobile support, but Deputy is often praised for its mobile shift scheduling capabilities, which enhance flexibility for users on the go. When I Work also provides a good mobile experience, but some users feel that Deputy's features are more comprehensive in this regard.
Pricing
Entry-Level Pricing
Deputy
Lite
$5.00
1 User Per Month
Everything you need to get started with scheduling and time tracking
- Basic Scheduling
- Basic Timesheets
- Basic Time Clocking
When I Work
Single Location or Schedule
$2.50
1 user Per Month
Everything you need to effectively manage a single team or location. All plans include scheduling, time & attendance tracking, and team communication.
- One-click Auto Scheduling
- Unlimited schedule templates
- Time off & availability management
Free Trial
Deputy
Free Trial is available
When I Work
Free Trial is available
Ratings
Meets Requirements
9.1
550
8.8
313
Ease of Use
9.2
559
8.7
317
Ease of Setup
9.2
465
8.7
179
Ease of Admin
9.1
231
8.8
168
Quality of Support
9.0
486
8.4
250
Has the product been a good partner in doing business?
9.2
229
8.7
159
Product Direction (% positive)
9.3
554
8.9
299
Features by Category
Core HR
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform
8.1
138
8.1
70
8.2
121
7.1
34
8.7
57
7.9
51
8.8
156
8.6
76
9.1
157
8.9
78
9.0
148
8.8
77
8.7
146
8.2
61
8.7
148
8.6
76
Employee Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Taxes
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.7
193
8.2
29
Logistics
8.6
198
7.8
30
8.6
195
7.8
29
8.5
188
8.0
29
Management
8.8
201
8.1
30
9.0
208
8.2
29
8.8
205
8.3
29
9.1
209
8.8
27
9.0
204
8.6
28
9.0
203
8.8
28
8.7
196
8.6
28
Monitoring
8.5
187
7.9
28
8.6
187
8.2
28
8.6
193
8.0
28
Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.5
167
8.0
68
9.0
172
9.0
80
8.9
172
8.8
80
Platform Content
8.7
166
8.4
68
8.2
151
8.0
50
Feature Not Available
Feature Not Available
Platform Additional Functionality
8.4
161
7.6
59
9.0
167
9.0
77
8.4
155
8.0
58
8.5
162
8.6
61
Feature Not Available
8.2
62
Time Tracking
9.4
227
8.9
96
9.0
196
8.6
85
8.8
182
8.9
69
Client Invoicing
Feature Not Available
8.1
47
7.9
142
8.2
46
7.9
136
7.7
49
Mobile Time Tracking
9.3
191
9.0
89
Administration
8.5
171
8.3
65
8.8
174
8.8
83
8.8
175
8.9
91
Feature Not Available
8.7
63
8.9
189
8.8
84
Platform
8.7
183
8.5
68
8.3
149
8.2
57
8.6
77
8.4
59
9.0
187
8.9
90
8.9
178
8.9
84
7.8
133
7.7
61
Platform
8.1
138
8.1
70
8.2
121
7.1
34
8.7
57
7.9
51
8.8
156
8.6
76
9.1
157
8.9
78
9.0
148
8.8
77
8.7
146
8.2
61
8.7
148
8.6
76
Workforce Management Platform Features
8.4
189
8.4
76
9.3
220
9.2
120
9.3
212
8.9
107
8.8
204
8.9
100
8.3
177
8.0
71
7.9
167
8.0
71
8.4
173
8.1
69
8.8
185
8.7
89
8.9
200
8.7
104
8.8
199
8.3
102
Categories
Categories
Shared Categories
Deputy and When I Work are categorized as Employee Scheduling, Workforce Management, Time & Attendance, and Time Tracking
Unique Categories
When I Work has no unique categories
Reviews
Reviewers' Company Size
Deputy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
When I Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
15.0%
Retail
11.6%
Hospital & Health Care
8.4%
Food & Beverages
7.3%
Health, Wellness and Fitness
4.6%
Other
53.1%
Hospital & Health Care
9.6%
Retail
7.9%
Hospitality
6.2%
Food & Beverages
5.6%
Consumer Services
4.8%
Other
66.0%
Alternatives
Discussions
Can Deputy track your location?
2 Comments
BF
YesRead more
What is Deputy used for?
1 Comment
DN
Deputy’s workforce management platform includes best-in-class employee scheduling, streamlined hiring and onboarding, time and attendance tracking, team...Read more
Deputy has no more discussions with answers
How can I interface with my Scheduling Coordinator about requests other than time off?
3 Comments
JR
There is a chat feature on the app.Read more
How do I update the same item across all or multiple shifts in one schedule without changing all manually/individually?
2 Comments
LM
I agree!!!!!Read more
Airplane mode/Phone off
2 Comments
MM
Since I am not an supervisor, I don't have Administrator rights and cannot answer your question with 100% certainty, but from what I've heard, the app is...Read more
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